Key Responsibilities:
- Define the new business processes, roles, and organizational structures required to successfully operate the implemented solutions.
- Partner with business leaders to redesign and document job roles and responsibilities impacted by the change.
- Coach and prepare senior leaders and project sponsors to effectively communicate, advocate for, and reinforce the change within their respective teams.
- Proactively identify, analyze, and address resistance to change from key stakeholder groups, developing specific intervention tactics to mitigate negative impacts."
- Establish change governance structures (e.g., adoption steering committees) to monitor post-implementation performance and address barriers to sustainment.
- Formally transition change materials, ownership, and tracking metrics to the BAU/Product teams to ensure long-term change embedment.
- Ensure cultural and regional nuances are assessed and incorporated into all communications, training, and readiness plans to maximize localized buy-in and effectiveness.
- Enabled through the following deliverables:
o Change Strategy & Planning: Develop and implement change management strategies that maximize employee adoption and usage while minimizing resistance.
o Conduct Change Impact Analyses and Change Readiness Assessments to identify stakeholder groups and readiness gaps. Develop the holistic Business Readiness Plan.
o Communication & Engagement: Design and execute comprehensive Communication and Engagement Plans using data and audience insights. Facilitate communication between project teams and stakeholders, ensuring the right message is delivered to the right people at the right time through appropriate channels. Build a strong network of business communicators/champions.
o Training & Capability: Identify training needs and coordinate with D&T/Product teams to develop and deploy Training Programs and Materials (digital and in-person) tailored to different user groups. Plan, manage, and deploy a Performance Support Network (e.g., Super Users/Local Experts) to ensure post-Go-Live capability and knowledge transfer.
o Measurement & Sustainment: Track progress against Change Management plans using clear performance metrics (especially adoption and usage data). Provide regular Progress Reports & Dashboards on the effectiveness of change initiatives to senior management. Identify potential risks and develop mitigation strategies.
Qualifications:
- 7+ years proven experience developing and implementing end-to-end Change Management Plans on large-scale business transformation or technology adoption programs, preferably within a global corporate environment.
- Demonstrable experience in driving adoption through data-based reporting and insights.
- Proven ability to develop and implement communications plans using a range of channels (written, online, visual, face-to-face).
- Experience of delivering or working on projects using various project methodologies.
- Demonstrated ability to influence and secure buy-in from stakeholders at a senior level.
- Familiarity with and experience employing standardized change management methodologies.
Competencies:
- Superior Communications: Excellent written and verbal communication skills; comfortable challenging the norm and presenting to senior audiences.
- Stakeholder Management: Exceptional relationship-building skills, with the ability to rapidly build credibility and lead mixed business and partner teams.
- Commercial & Analytical Mindset: Strong financial acumen and a "roots decision making in benefits & data" approach.
- Proficient in Excel & PowerPoint.
- Change Leadership: Results-oriented, resilient under pressure, and capable of operating with an "Act like an Owner" mindset.
- Tools: Experience with data/CRM tools such as PBI (Power BI), SAP, or Salesforce is highly advantageous.
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