The HR Shared Service Team Leader who will be accountable for the performance and service of the HR Shared Service team. Lead the team through a period of change, evolving the service to enable HR Operations to deliver a high quality centralized transactional service to the business. Drive a culture of process improvement, a tight focus on data integrity and an excellent service to managers and employees.

Team Leadership & Guidance

• Lead day to day HR Operations activities, ensuring accuracy, quality, and timely delivery of all transactions.
• Assign work, manage caseload distribution, and schedule staff to ensure full operational coverage.
• Set performance goals, monitor progress, complete reviews, and support team member development plans.
• Recruit, interview, select, and onboard new team members; manage probationary and training periods.
• Identify team training needs and ensure capability building through ongoing coaching and development.
• Build a culture of trust, open communication, collaboration, accountability, and continuous improvement.
• Motivate and inspire team members; recognize individual and team accomplishments.
• Address performance concerns, resolve behavioral issues, and support healthy team dynamics.

Service Delivery & Communication

• Respond to written and verbal inquiries from a variety of internal and external sources to provide information, facilitate communication, and provide direction
• Provide training on a variety of subjects to the internal team as well as to managers and employees
• Communicate effectively both orally and in writing with employees, maintaining confidentiality in daily operations

Process Management & Compliance

• Perform and prioritize multiple tasks under time constraints; follow and give oral and written directions; maintain cooperative working relationships; interact with other employees in a helpful, courteous, and friendly manner
• Provide guidance on HR policies and procedures to employees
• Conduct time-sensitive audits
• Serve as a subject matter expert for HR operational processes and data standards.
• Suggest and implement improvements that elevate service effectiveness and operational consistency.

You are the ideal candidate if...

• College or university degree preferably in HR/Business/Psychology
• 4+ year relevant experience preferably from the SSC sector
• People leadership experience (Experience successfully providing training, coaching, performance management, skill development, feedback, and guidance to a team)
• Fluent communication level in English
• Knowledge of Workday, ServiceNow, ADP Globalview and Streamline payrolls, and SAP financials