Main Duties and Responsibilities

• Lead and organize CI Framework supporting all teams on the site
• Work across the value stream to find / manage opportunities to improve process flow by reducing non-value add activity
• Monitor and report LEAN progress, maturity and delivery of CI improvements to management team and all teams
• Coach CI coaches / LEAN Ambassadors (dotted line) to work with their teams to meet the needs of the customer
• Build and use a structure to confirmation process compliance to ensure standard work is being followed
• Act as a role model in CI ways of working.

Stakeholder management
• Support organization to identify their customers (SIPOC), understand their needs (VOC) and help them to manage customer expectation
• Drive the work lining the KPI structure to customer expectation and build structure on follow-up. (CTQ measures.)

Performance board & huddle structure
• Implement and maintain huddle structure along with performance boards
• Coach the team on performance board structure & content.
• User performance board to drive and report performance of PI. Facilitating the PI board performance management.
• Support the team in resolving problems at senior management level.

Team based problem solving
• Create and maintain tool kit of Problem Solving techniques.
• Facilitate training.
• Leading the PI board in the prioritisation of issues in whole organization.
• Coaching the teams in problem solving by promoting and using the most appropriate problem solving techniques for a specific situation.

Process value
• Build CI-framework for the whole operation. Create improvement plans for upcoming years based on performance.
• Build structure and schedule process confirmation to make sure best practices are shared across the teams.
• Facilitate process mapping / assessment sessions when appropriate.
• Promote best practices and call out role model behaviour.

CI Coach
• Coach LEAN ambassadors and teams to carry honest, clear, constructive communication.
• Support the organization to manage CI competencies as part of people's skill development plan.
• Take part (in dotted line relationship) in conversation of personal improvement plans of CI coaches,
• Recognise and reward members of the CI community who embrace and drive a CI way of working.

Managing Capacity
• Understand customer demand, making sure that demand and resource reviews take place in a structured way for CI initiatives.
• Understand your CI workload and help CI Coaches and teams to prioritise to ensure customer commitments are met.
• Close any gaps in CI projects' capacity across the organization with available, trained resources to meet customer expectation without adding cost.

Requirements

• College or university degree preferably in finance/accountancy
• 5-10 Years Business Services Sector or CI management experience
• 3-5 Years Process Improvement management experience
• Advanced communication level in English (both written and verbal)
• Strong project management
• LEAN process knowledge and understanding