As a future member of our Group Technology Sourcing (GTS) global team you will have the chance to take part in a constantly improving department.
The eCommerce Consultant implements solutions independently in coordination with other departments. This role focuses in particular on the conceptual development, that meets the customer’s requirements.

What you’ll be doing:

• Providing consulting services to clients with a focus on evaluating electronic business processing requirements and translating them into effective solutions.
• Recommending processes and methods while ensuring the optimal use of existing standards.
• Coordinating all internal and external stakeholders involved in the design and implementation of eCommerce solutions, including specialist departments, technical resources, and System/Solution Owners.
• Managing project communication, including functional coordination and escalation handling.
• Creating engagement-related documentation in line with customer specifications and company standards.
• Developing materials for internal and external training purposes.
• Preparing detailed project plans, formulating precise work orders, coordinating with internal service providers (ISPs), and providing cost overviews.
• Presenting project concepts and results to the customer’s IT management, leading project meetings, and ensuring alignment with the defined service scope.
• Handling technical issues, overseeing time management, coordinating risk and change management processes.
• Supporting and advising on the conception, implementation, and continuous development of service offerings for both national and international clients.
• Assessing technological and economic risks.
• Conducting workshops and presentations to promote eCommerce capabilities and optimize business processes.
• Independently creating necessary presales materials.
• Collaborating on internal optimization projects aimed at enhancing quality, functionality, and system stability.

What you need to have:

• Minimum of 3 years of experience in eCommerce.
• Fluency in English and French.
• Proven experience in providing technical management and advisory support to project teams.
• Solid knowledge of at least one e-commerce solution.
• Strong business acumen combined with understanding of IT merchandise and service processes.
• Ability to collaborate effectively and maintain a constructive professional network.
• Strong analytical skills, high resilience, entrepreneurial mindset, and excellent communication capabilities.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint).
• Willingness to travel.

You have an advantage if…
• You are proficient in sales, logistics, and invoicing processes
• You have experience in the organisation and structure of ITIL-based processes
• You have experience in consulting activities in various industries
• You have knowledge of various project management methods
• You have good knowledge of common eCommerce tools and their capabilities
• You have advanced SAP knowledge (MM/SD).

What we offer:

• An exciting back office position with various tasks
• Development and career opportunity within an international team
• Cross-functional tasks, enabling insight into numerous functions across an established global company
• A comprehensive and full training programme which includes technical, soft skill development, processes and guidance on all Sales Order Specialist activities
• Be part of a global virtual team, that places great importance on team building and recognising individual and teams successes
• Language courses, soft skills training and talent programmes
• Medicover private health care package and cafeteria benefits