What you'll be doing

- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improve customer satisfaction level

What you need to have

- Intermediate English and fluency in Romanian
- Affinity to resolving IT related issues
- Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
- Logical thinking, solving problems resourcefully and fast
- Outstanding communication skills, customer focused mind-set
- Ability to do multitasking
- Enjoying and committed to working in teams
- For this position you'll need an European citizenship or a valid Hungarian working permit

What we offer

- Inspiring new challenges (various assignments, products and teams)
- Employee and Family Friendly Workplace – Opportunity to work from Home
- Supportive team culture
- Work in a fun and diverse atmosphere
- Competitive salary and benefit package
- Private health insurance package
- Use and improve your language knowledge
- Participate in trainings and talent programs
- Go through a professional and personal development
- Have a stable workplace with flexible scheduling