Junior Customer Experience Credit Controller (PE-11972)
• Willingness and ability to build great relationships with Customers
• Excellent interpersonal and communication skills, assertiveness
• Ability to take full ownership of cash collection
• Ability to drive Diageo cash results as well as Customer satisfaction
• Willingness to gather excellent knowledge of Customers
• Ability to effectively prioritise own tasks building on knowledge of Customer’ business
• Ability to deliver on promises
• Proactive, solution-focused mind-set and positive “can do” attitude
• Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
• Self-confidence and ability to work independently without strong line manager support
• Looking for and responding to feedback
• Active team player
Accountabilities:
• Schedule and lead regular communications with Customers and Sales to drive cash collection, flag and eliminate reoccurring issues (cash, dispute, data or technical related)
• Proactive cash collection
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on and approve order release based on SoA)
• Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
• Review and approve outgoing payment to customers
• Give input to cash forecasting
• Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
• Take ownership of incoming queries from Customers
• Raise and respond to Internal Query Management ticket on time as appropriate
• Update customer contact details and knowledge book regularly
• Manage strong relationship with Customers, In-Market Sales, Commercial Finance, Process Excellence Teams
• Actively promote the CARM (Sarbanes Oxley) / Control agenda
• Reporting to support root cause analysis
Qualifications and Experience Required:
Essential
• Excellent interpersonal and communication skills
• Fluent language skills – as required for the specific market
• Solid English language skills – company language
Desirable
• College or university Degree
• Financial knowledge
• Commercial Experience process knowledge and working experience
• Good knowledge of internal and external business partners
• Strong MS Office knowledge
