Process Analyst (PE-11968)
• Process Analysis: Conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. Utilize process mapping, data analysis, and stakeholder interviews to gain insights into process performance and identify opportunities for optimization.
• Requirements Gathering: Collaborate with stakeholders from various departments to gather and document business requirements related to process improvements. Identify key stakeholders, understand their needs, and translate requirements into actionable recommendations. Review business processes to ensure accuracy, consistency and alignment to the global processes and strategic goals. Develop and maintain process documentation, including flowcharts, procedures, and work instructions.
• Process Design: Develop and propose new processes or process modifications that address identified issues and align with organisational goals. Collaborate with stakeholders to create detailed process maps, workflows, and documentation to illustrate proposed changes and facilitate implementation.
• Review business processes to ensure accuracy, consistency and alignment to the global processes and strategic goals. Through the new process design ensure that the potential process gaps and risks are covered. Research industry best practices and emerging trends in digital and technology processes.
• Performance measurement: Establishing key performance indicators (KPIs) and metrics to monitor the effectiveness of implemented processes. Track and analyse performance data to measure success, identify areas for further improvement, and drive continuous optimisation efforts. Monitor process performance and KPIs, and provide regular reports to stakeholders.
• Support change management assessment and providing the necessary content and explanation for process and system functionality.
Qualifications and Experience Required:
• Proven strong career development within process modelling, experience in research and analysis of data, business process improvement, or related roles
• Strong analytical and problem-solving skills, with the ability to analyse complex processes and data sets
• Proficiency in process modelling tools and business process management/mining tools
• Experience of working with cross-functional teams to map complex processes, identifying pain points and bottlenecks
• Excellent communication and stakeholder management skills at all levels
• Awareness of operating models (both current and target state) and how to develop and use them on projects / programmes
• Experience of developing and implementing process improvement plans, including documenting and communicating changes to employees
• Experience of leading and facilitating workshops with senior stakeholders to extract key information
• Process Certifications (Six Sigma / Lean or equivalent)
Attributes:
• Detail oriented with a commitment to accuracy and quality.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Strong organisation skills with ability to prioritise tasks and meet deadlines.
• Adaptability and willingness to learn new technologies and methodologies
• Passion for driving continuous improvement and delivering value to the organisation
