Customer Service Executives - Dutch Speaking (PE-11969)

2024-06-07-Magyarország-Ügyfélszolgálat
A munkáltatóról / About the company
On behalf of our multinational client we are currently looking for a Customer Service Executives -- Dutch Speaking
Pozíció részletezése / Position overview
Required Capabilities:

• Willingness and ability to build great relationships with Customers
• Excellent customer service and customer care mind-set
• Excellent interpersonal and communication skills, assertiveness
• Ability to act as a single point of contact of own Customers by taking full ownership of order fulfilment, scheduling and cash collection.
• Ability to leverage own role as a single point of contact to influence Customers and drive Diageo cash results as well as Customer satisfaction.
• Willingness to gather excellent knowledge of Customers
• Ability to effectively prioritise own tasks building on knowledge of Customer’ business
• Ability to deliver on promises
• Proactive, solution-focused mind-set and positive “can do” attitude
• Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
• Self-confidence and ability to work independently without strong line manager support
• Looking for and responding to feedback
• Active team player

Accountabilities:

• Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues (service, cash, dispute, data or technical related)
• Proactive out of stock management, involve Customer to the decision by offering alternatives
• Proactive cash collection
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)
• Manage phone orders and Customer initiated order amendments in SAP
• Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
• Give input to cash forecasting
• Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
• Take ownership of incoming queries from Customers
• Raise and respond to Internal Query Management ticket on time as appropriate
• Update customer contact details and knowledge book regularly
• Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution Teams
• Actively promote the CARM (Sarbanes Oxley) / Control agenda
• Reporting to support Customer communication and root cause analysis

Qualifications and Experience Required:

Essential
• Fluent Dutch language skills – as special language for the specific market
• Solid English language skills – company language
• Excellent and proven customer service attitude
• Excellent interpersonal and communication skills
• Fluent language skills – as required for the specific market
• Solid English language skills – company language

Desirable
• College or university Degree
• Financial knowledge
• STC process knowledge and working experience
• Good knowledge of internal and external business partners
• Excellent product knowledge
• Strong MS Office knowledge

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]jobsgarden.hu

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)