• Provide 3rd level operational support for the global organizational networking and telecommunication infrastructure and services while ensuring compliance to ITIL and other applicable Frameworks. Work cross-functionally to manage operational incidents and service requests.
• Contribute to the design and deployment of network and telecom solutions by advising on the impact of planned changes, assisting operations in the roll-out and post implementation.
• Design, install and maintain corporate LAN, WAN/SD-WAN, VPN, Wireless, VoIP, PSTN networks.
• Establish and maintain network asset management processes, including maintaining network components inventory and related documentation, layouts, and technical specifications.
• Ensure service availability and quality by continuous monitoring and adaptation of network performance metrics and overall health.
• Develop and regularly evaluate KPIs and SLAs/OLAs for the services in scope and maintenance and monitoring of compliance.
• Perform or control the execution by consultants of regular security audits and vulnerability assessment of cloud and on-premises network infrastructure, adequately develop and implement risk mitigation plans for the findings.
• Participate or control the execution by consultants in the preparation and execution of penetration testing activities, taking part in risk assessment, identifying and evaluating
risk/threat factors, and implementing/reviewing/updating existing control and compliance mechanisms.
• Build up and sustain strong vendor and business relationships with external and internal stakeholders based on a foundation of transparency, trust and open communication.
• Maintain accurate technical documentation related to systems in scope, transfer knowledge to colleagues, ensure sufficient documentation is available for tasks assigned to 1st or 2nd-level support staff
• Manage the the global network and telecommunication infrastructures capacity in line with short and long-term demands, and constantly improving operating efficiencies.
• Act as a subject matter expert for Secretariat departments, business units, and national societies by providing network designs, cost estimates, case-studies, Proof of Concepts, and technical solutions and documentation as required.
• Research, analyze and suggest innovative technologies to improve the existing or replace the legacy network and telecommunication technologies.
• Design new and optimize existing network and Telecom Infrastructure standards to ensure secure connectivity across data centers and field offices and in accordance with the applicable Enterprise Architecture policies and departmental or organizational strategies.

Requirements:

• Minimum 5-8 years of professional experience in the administration, setup, maintenance, data center operation.
• Minimum 5-8 years of professional experience in the IT field, with minimum 3 years of networking (WAN/SD-WAN, LAN, Wi-Fi, VoIP) and Firewall infrastructure design and administration. Demonstrate a solid understanding of network layers, topologies, protocols, and hands-on experience in advanced troubleshooting of complex infrastructure issues.
• Willingness to learn hybrid cloud infrastructure. (O365, AzureAD, AzureAD Connect, Web Application Proxy…etc.)
• Proven track record in managing large Windows networks, including ADDS/ADFS/ADCS/DNS/DHCP and other related networking and security services.
Engineering degree, in computer sciences discipline or equivalent experience.
• ITIL certification or equivalent experience and proven track record of ITIL usage in an enterprise environment.
• CCNA (Cisco Certified Network Administrator and Professional) certification is required or equivalent experience with a commitment to obtain such certificates in the foreseeable future.
• Experience in service management and reporting tools.