Data Analyst (Power BI) - (IF - 11894)
Responsibilities
-- General duties
-- Create Data Warehouse / Data Lake / Synapse based reports for projects and business users based on request
-- Design and implement advanced visualization applications and automated dashboards in
-- Power BI that provide actionable information for the business users
-- Define, maintain, and enforce the latest visualization best practices regarding report development
-- Participate in projects and transformation programs and provide high quality deliverables
-- Review usage of Power BI Pro user licenses and Premium capacities periodically and recommend steps to be taken when necessary
-- Document releases and changes with relevant information to allow continuous improvement within the support team and the end user satisfaction level.
Operations support:
-- Ensure the smooth operations (administration, patching, monitoring and optimization) of the ITD
-- Power BI reporting solution within primary responsibility
-- Be proactive on problem management by proposing long term resolutions to significantly reduce reoccurring incidents.
-- Support the Power BI reporting environments within the ITIL framework during incidents, configuration, problems, troubleshooting and resolution phases.
-- Report on changes and events within the scope of support activities which could have and operational impact on the service availability.
-- Provide valuable recommendations to the application support team leader to allow fast incident resolution.
-- Guarantee production systems availability while ensuring resolution time commitment (OLA/SLA) and high-quality support services to the end users’ community.
-- Install, implement, manage, and maintain the ITD Power BI reporting environments availability across 5 regions.
-- Make proposal for new tools or methods to improve solutions, applications and tasks undertaken by the application support team.
-- Manage technologies to support information privacy, confidentiality, security, integrity, and availability requirements.
-- Follow and apply industry standards and best practices; implement external compliance requirements to ensure proper operations and standardization of operational environment.
-- Act as knowledge backup to other areas of expertise within the applications support team
-- Ensure a good collaboration with all the IT support team involved in operational support activities and more generally within the ITD.
-- Provide technical expertise across reporting, data management and all reporting related to ERP and connected application portfolio
-- Ensure all changes are planned, tested, and follow the IT department change management procedures.
-- Report on changes and events within the scope of support activities which could have and operational impact on the service availability.
-- Review and ensure privileged access only granted to those with an approved role. Work closely with the security officer to ensure policies and compliance standards are followed as well as respond to internal/external audits.
-- Analyse assigned specifications; code, test and implement solutions for the application integration.
-- Create, maintain, and improve the knowledge base and knowledge documentation managed through the Service Management Tool.
-- User Support and Documentation
-- Identify and update documentation to maintain efficient operational level, anticipate documents needs and regularly update operational documentation.
-- Document incidents, problems, changes with relevant information to allow continuous improvement within the support team and the end user satisfaction level.
-- Provide periodic reports upon request on Power BI performances, capacity, and availability to the direct level of reporting or the IT Service Manager on charge of the support units in Budapest.
-- Record and Treat operational information (general and specific) accurately and confidentially.
External Relations:
-- Maintain regular contact with service providers as required ensuring high level quality work service delivery and proper documentation
-- Maintain contacts with support teams involved during the request resolution process.
Project contribution
-- Work closely with the ERP Global Excellence Project Team and Enterprise Architect to deliver successful projects by implementing the ERP-Power BI platforms.
-- Support business initiatives where Power BI as standard platform is the appropriate tool to deliver the project
-- Suggest and contribute to all projects, where reporting is a key deliverable, to optimize the data
-- location and structure in line with Power BI requirements
Office Activities:
-- Adhere to all administrative procedures linked to his/her work.
Education Required:
-- Bachelor’s degree in a quantitative discipline (Economic Informatics, Statistics, Computer Science) or equivalent proven experience
-- RITIL certification or proven track record of ITIL usage in enterprise environment.
Preferred:
-- Microsoft certification of MCSA: BI Reporting or similar
Experience Required:
-- Minimum 3 years of experience in Data Analyst/Reporting/Visualization/BI area
-- Hands on experience in leading Data Visualization tools (Power BI advanced level is preferred,
Tableau is nice to have)
-- Experience with Microsoft SQL Server 2012+ (T-SQL, creating custom queries, views, etc.)
Preferred:
-- Experience with Azure technologies (Data Lake, Synapse focused)
Knowledge, Skills and Language
-- Good analytical and problem-solving capabilities to interprets problems, identifies solutions
-- Ability to work independently, proactively and precisely
-- Ability to work effectively and efficiently as part of a team
-- Well organized, able to work under pressure and manage emergencies
-- Fast learning and adjusting skills
-- Strong communication and interpersonal skills
-- Fluently spoken and written English
