Define and control the customer service processes
Setup and establish new functions for Customer Service planning in all locations.

• Define the process setup for customer service
• Train new processes in customer service onsite and online
• Develop QLIK reports for better Customer Service control
• Define and measure the targets for material inventory, working capital performance of the company group locations (Finished Goods)
• Be the Global Expert for alle MRP relevant Customer Disposition functions in ERP system
• Be the interface for IT architect of the ERP System and all Local Key Users for customer service onsite
• Continuous development, standardization and implementation of the KPI system
• Monitoring and coordination of CRP measures Logistics
• Define and control the Master Data and Moving Data related to optimum customer service process
• Setup rules for customer portal control and access in logistics coordinator functions
• Be interface to stakeholder departments like Sales and IT for process setup
• Collaboration in the processing of complaints
• Carrying out inventories

Requirements:

• Min. Bsc degree in economic or logistics field
• At least 3 years of professional experience in a similar position
• Fluent English is a must
• Business experience in Automotive Field
• Business Experience in using ERP Systems for customer service
• Good understanding of processes and procedures
• Ability to analyse
• Digital competence
• Personal initiative
• Good communication skills
• Conflict resolution skills
• Customer orientation
• Willingness to learn teamwork
• Solution orientation
• Self-management
• Team work
• Willingness to change
• Sense of responsibility
• Future orientation

What we offer:

• Multinational environment
• Challenging, responsible tasks, opportunity for professional development
• Reliable, stable, long-term job opportunity
• Development opportunities
• Support team
• 13th monthly payment
• Cafeteria package