Responsibilities:
1. Responsible for after-sales technical communication, providing timely and effective solutions to after-sales issues. Lead the headquarters' technical service team to assist the project delivery team in handling product failures and resolve sudden problems encountered by customers during use at any time;
2. Provide technical guidance and training to customers during the installation and use of products.
3. Fully understand customer needs, collect customer feedback, and relay information to the R&D team; participate in daily technical communication with customers to maintain overseas project customer satisfaction.
4. Assist in product development by providing opinions on company product development and technical improvements from an after-sales perspective;
5. Participate in quality analysis meetings, report customer quality information (quality complaints), propose and seek solutions, coordinate the return and analysis of faulty parts from overseas projects, and collaborate with product and R&D teams to complete solution verification and testing;
6. Provide technical support to sales personnel and conduct regular technical training for the sales team;
7. Manage product user manuals and other installation-related documentation, develop a plan to enhance the technical capabilities of team members, and provide corresponding after-sales documents as required by projects;

Requirements:
Qualifications
1. Bachelor's degree or above, majoring in Electronics, Electrical Engineering, or other STEM fields;
2. 3+ years of relevant experience in FAE or after-sales technical support, with industry experience in energy storage, photovoltaics, or power;
3. Proficient in using presentation software such as PowerPoint;
4. Strong expression skills and business communication/organizational abilities;
5. English proficiency as a working language or ability to communicate in minor languages;