Key Responsibilities

· Conduct welcome calls and establish initial contact with clients.

· Identify and understand clients' website-related needs, expectations, and business objectives.

· Provide guidance and consultation on website structure and content organization.

· Clearly communicate client requirements to the design and development teams.

· Ensure that the client's business goals are fully understood and reflected throughout the project.

· Coordinate the final review process, feedback collection, and requested modifications before launch.

· Ensure the successful publication and go-live of completed websites.

· Assist clients with domain transfers and email account migrations.

· Utilize AI-powered tools to streamline administrative and routine tasks.

· Deliver an outstanding customer experience through a positive, consultative, and service-oriented approach.

Requirements

· At least 3 years of experience in a client-facing, customer service, account management, or client relationship role.

· Strong motivation to help, support, and advise clients.

· Interest in digital products, websites, and online business solutions.

· Ability to quickly learn and adopt new systems and AI-powered tools.

· Basic understanding of website structure, UX principles, and web design concepts.

· Ability to explain technical concepts in a clear and understandable way to non-technical audiences.

· Experience with CRM systems is an advantage.

· Excellent written and spoken English skills; additional language skills are highly valued, particularly Dutch, Danish, or German.

· Proactive, positive, and customer-focused mindset.

· Strong communication, organizational, and relationship management skills.