Your impact:

• Providing technical support to customers, ensuring fast and effective issue resolution
• Maintaining active communication with clients, assessing needs, and ensuring continuous contact
• Managing and developing knowledge bases, organizing internal information efficiently
• Collecting feedback and contributing to improvement suggestions and development initiatives
• Collaborating effectively with team members and other departments
• Participating in internal training sessions to maintain and improve professional knowledge

Competences:

•Strong technical knowledge and ability to solve complex IT problems
•Strong communication skills and customer-focused mindset
•Commitment to continuous learning and adaptability to new technologies
•Ability to work in a team and collaborate with other departments

Requirements:

• At least 2 years of relevant experience in IT support / Service Desk / Helpdesk (1st or 2nd level)
• Excellent German and English language skills (minimum C1 level)
• Experience with ticket handling, troubleshooting, or technical customer support

Technical Skills:

•Ticketing systems (e.g. Jira, similar tools)
•Windows OS troubleshooting
•Basic networking (LAN, Wi-Fi, VPN, MFA)
•Tools like Active Directory, Citrix, SAP (basic level)

Soft skills:

Strong communication skills (customer-facing role)
Service-oriented mindset
Problem-solving ability
Ability to stay organized under pressure
Teamwork + willingness to support and mentor others