Dutch Speaking Customer Support Representative (PE-11998)

2024-07-09-Budapest-Ügyfélszolgálat
Pozíció részletezése / Position overview
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs.
As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

What you’ll be doing:

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with company’s policies
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project and handling complains
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes company’s goals and philosophy, encourages continuous improvement and builds customer relationships

What you need to have:

• Bachelor’s degree (BSC/BA)
• 1-3 years experience in customer support
• Dutch & English language knowledge minimum B2 level, Local/Native Language Capabilities according to the team’s scope

What we offer:

• Benefits packages
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office)
• Learning and development opportunities
• Internal promotions
• Reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]jobsgarden.hu

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)