Customer Service Executive (PE-11976)

2024-07-15-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
On behalf of our multinational client we are currently looking for a Customer Service Executive
Pozíció részletezése / Position overview
Purpose
-- To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring company maintains its position as supplier of choice.
-- To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
-- Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
-- To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

Must have:
-- 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
-- At least 6 months Customer Service Experience in a busy customer service role
-- Excellent spoken and written English
-- Some experience with Microsoft Office suite would be advantageous
-- Knowledge of SAP and SalesForce/CRM tools is a significant advantage.

Addiotional Skills:
-- Education: Completed High School (Diploma or GED)
-- Customer alignment – excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer.
-- Good knowledge of processes and adherence to established procedures and Compliance policies.
-- A knowledge of the work of other Teams in the company who we collaborate with daily.
-- Service approach – excellent influencing skills, ability to speak with professionalism and a full knowledge of the company product portfolio and service offering.
-- Always courteous and polite to our Customers.
-- Works with resilience and pace.
-- Has a flexible approach, willing to perform tasks outside their own area of responsibility.
-- Ability to work within a clear set of KPIs to measure performance (team &own).
-- Is focused on continuous improvement. Technical expertise – competent in the use of Customer Records Management systems (Ideally with experience of SAP and Salesforce), Microsoft office suite and Internet.

Skills
-- Excellent interpersonal and communication skills
-- Excellent customer service and customer care mind-set
-- Willingness and ability to build great relationships with customers

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]jobsgarden.hu

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)