German Speaking Senior Team Leader-Field & Lifecycle Services (PE-11784)
Your future task will be:
-- Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
-- Mentoring and coaching of Team Leaders and team members
-- Supporting operations manager in managing the account
-- Management of multiple complex accounts with a variety of offered services and/or international team based on business requirements
-- Autonomous Representation of the account(s) in front of external and internal stakeholders
-- Controlling of budget ( P & L ), understanding and supporting the financial impact of operation and Team management
-- Providing clear, concise and relevant communication to ensure clarity of objectives and outputs are set out
-- Resolving customer escalation in a timely manner to avoid disruption and minimise business impact
-- Producing management reports to allocate work and meet business requirements
-- Technical responsibility for assigned teams
-- Doing the Feedback interviews
-- Reviewing the performance & development process of the team in line of company policies
-- Reporting into an Operations Manager function
-- Be a SPOC for the relevant Service Management team and internal Delivery Management
-- Planning of necessary training measures and coordination
You are the ideal candidate if…
-- You are fluent in German and English
-- You have experience in people management, you have the ability to develop and motivate the team
-- You have the ability to build relationships with key stakeholders and senior management
-- You have a high level of stress management skills
-- You have the ability to coach team members to recognise and use each other’s strengths to achieve team goals
-- You have excellent administrative skills and ability to analyse data and produce reports
-- You are able to ensure, maintain & improve the Continuous Improvement mentality and level in the team
-- You have the ability to act as the deputy of the Operations Manager whenever required both internally and externally
-- Possible experience in communication with internal Service Management
-- You are a team player with collaborative and supportive style
-- You have a flexible and adaptable attitude
-- Exemplary Company values; integrity, self-responsibility, motivation and customer orientation.
What can we offer to you?
As a future member of the team you will have the opportunity to:
-- Go through a professional and personal development
-- Work in a fun and diverse atmosphere
-- Have a stable workplace with flexible scheduling
-- Language courses, soft skills training and talent programmes
-- Medicover private health care package and cafeteria benefits