Dutch Speaking Service Desk Analyst - Level 2 (PE-9233)

A munkáltatóról / About the company
Our Client is a multinational and prestigious company. To their continuously expanding team in Budapest we are looking for a Dutch Speaking Service Desk Analyst – Level 2 .
Pozíció részletezése / Position overview
What you’ll be doing:

• As a Service Desk Analyst (Level 2) you will resolve IT issues for our multinational customers remotely from Budapest together with the company’s colleagues from around the world
• Supporting our clients in English and Dutch language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution
• Providing level 2 End user support for application, messaging, network, and desktop related issues, interacting directly with them by phone, email, or messaging and end-to-end responsible for tickets assigned to the team – the team would be expected to assist level 1 team during spike in call volumes if required

What you need to have:

You are the perfect candidate if you:

• English and Dutch knowledge that you can use on a daily basis
• At least 3 years of experience in IT Services / Service Desk environment
• Good knowledge of Operating System (Windows 7/8), Microsoft Office products, Internet Explorer, Lotus Notes, networks, Pc configuration, mobile devices, Shared Drivers, Active Directory and SharePoint

What we offer:

We offer a colorful and dynamic work environment with:
• A great diversity of nationalities, cultures and business areas
• Language courses (enroll to our free language courses provided by accredited language school and practice your freshly gained knowledge on a daily basis with your team)
• Training (we are ready to provide the technical and soft skill training necessary to be successful in your position & access to various well-known online learning platforms
• Internal rotations in-between professional areas and promotions (as the company is growing continuously, you will have an opportunity to choose your own career path)
• Volunteering, sport and employee events


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30