English Speaking Service Desk Analyst - Level 1 (BB-9187)
As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers remotely from Budapest together with colleagues of the company from around the world.
They will contact you via email, phone, chat or a self-service portal and your task will be to support them in English language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.
Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met.
However – being the single point of contact for the customer – your most important responsibility will be to achieve their satisfaction.
What you need to have:
You are the perfect candidate if you:
· have English knowledge that you can use on a daily basis
· feel enthusiastic about answering questions and providing support to international partners
· Customer Service / Service Desk / IT support experience
· Knowledge of computer hardware/peripherals and printers
· Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard software
What we offer:
We offer a colorful and dynamic work environment with:
· a great diversity of nationalities, cultures and business areas: Almost 50% of our team is international; your colleagues are from 80 countries and you can easily overhear 5-6 different languages while having lunch at the cafeteria.
· Language courses: You will have the opportunity to learn new or improve existing language skills. Enroll to our free language courses provided by accredited language school and practice your freshly gained knowledge on a daily basis with your team.
· Training: Are you concerned about your IT skills? Are you a comfortable home user of today’s technologies and have interest and affinity to learn more about IT? We are ready to provide the technical and soft skill training necessary to be successful in your position. In addition, you will have access to various well-known online learning platforms.
· Internal rotations in-between professional areas and promotions: As the company is growing continuously, you will have an opportunity to choose your own career path. Our team will support your aspiration in your future personal and professional development.
· Volunteering, sport and employee events: You will be part of this company community where you can engage in various sports, social responsibility activities, student or employee events while making colorful memories with your teammates!