English Speaking Customer Service Representative (PE-9221)

2022-07-21-Budapest-Customer Service
A munkáltatóról / About the company
Our client is a prestigious multinational company with worldwide presence, for which we look for an English Speaking Customer Service Agent
Pozíció részletezése / Position overview
Responsibilities:

– Provide quality Customer Service for B2B clients
– Support and guide the end-users: analyze/diagnose issues, execute the best resolution.
– Answer inquiries via incoming calls, e-mails and chat
– Provide basic support and troubleshooting: password resets, credentials, payment processes, system support.
– Monitor the recording and documentation of request tickets via HPSM
– Escalate non-solvable issues to Tier 2

What you need to have:

– Must be an EU citizen
– Excellent English knowledge is a must
– 1-2 years experience in customer service is appreciated
– Working in afternoon shift (between 12.00 AM – 9.00 PM from Monday to Friday)
– Quick learning, team working and multi-tasking skills
– Self-starting, self-motivating, self-learning attitude
– Customer-focus and positive attitude, listening skills
– Strong, clear verbal and written communication skills
– Good problem-solving skills

What we offer:

– Multinational environment, office in downtown
– Home-office opportunity
– Excellent salary and benefits package

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)

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