Dispute Governance Top Segment Customer Italy ( PE- 9214)

A munkáltatóról / About the company
For our multinational client who provides various IT services, we are looking for new candidates to a Dispute Governance Top Segment Customer Italy position.
Pozíció részletezése / Position overview
What you’ll be doing:

-Oversee and streamline dispute processes Set and manage governance through the dispute processes
-Support cooperation with Billing, Order Management, Sales, IT functions in order to resolve the disputes raised by customers. Set adequate dispute resolution priorities
-Monitor the disputes resolution process Coordinate a virtual team of one or more dispute administrators, part of Customer Services
-Develop KPI’s to evaluate the performance of the organization
-Comply with the dispute/ customer service best practices, processes and regulation
-Enhance customer experience and optimize cash collection
-Identify ‘root causes’ and work with necessary teams to resolve future occurrences
-Comply with best practices, processes and regulation
-Prepare monthly dispute reports for Senior Management
-Contribute to cash objectives
-Ensure compliance to dispute controls
-Initiate improvement plan where required Initiate request credit Notes

What you need to have:

Soft skills:
-Ability to meet the customers’ needs in line with the business requirements
-Focusing on the objectives and the required outcomes of the processes during delivering a service
-Working with a cooperative and positive attitude in a group settings to achieve common goals
-The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
-Ability to comprehend and to systematically organize the various aspects of a problem or situation
-Taking the responsibility and takes care of the consequences of making a decision
-Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:
-Bachelor equivalent level or 2 years’ experience in a billing/customer operational environment
-Microsoft Office
-Excel or MO Access advanced level
-Oracle or equivalent is an advantage
-Excellent problem solving skills is a must

Language skills:
English on a fluent level
Italian on a fluent level

What we offer:

• Using & improving your language knowledge
• Multinational and modern environment
• Competitive compensation package
• Good possibilities to grow within the company
• Personalized training opportunities


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30