Italian speaker Accounts Receivable Team Leader (BB - 9105)

A munkáltatóról / About the company
Our multinational partner company is searching for candidates for a ITALIAN SPEAKING ACCOUNTS RECEIVABLE TEAM LEADER position.
Pozíció részletezése / Position overview
What you’ll be doing:

• Manages optimal utilization in the Team (work allocation, controlling leaves, holiday planning)
• Report SLA & other metrics on time and discuss with Project Manager to ensure transparency
• Interfaces with Project Leader/ Manager to address escalated concerns from the team as required
• Sets and executes mitigation plans effectively for ensuring slippage free delivery in the team
• Proactively escalates significant delivery issues as appropriate to Project Leader/Manager
• Ensures Quality process is followed as per iQMS
• Conducts / organizes service delivery-related training to team members
• Responsible for security ( Data, People, Information) for the team
• Focus on Continuous improvement, drives process improvement initiatives and manages implementations
• Process transactions/volumes per business need and during un-planned situations/ un-known circumstances to meet customers satisfaction/SLAs
• Ensures that customer communication is managed in a polite and professional manner
• Client relationship is managed in order to increase client satisfaction
• Participates to floor-walks for the customers & ensures team activities and achievements are well presented
• Provides on time operational report for regular client reviews
• Participates to Hiring process by managing Technical interviews, providing relevant feedback on candidates to TAG and Project Manager
• Manages onboarding of new team members, organizes knowledge transfer and additional training sessions as required, does a regular follow up on KT/ Handover plans
• Provides regular status update on ongoing trainings/ handovers to Project Manager
• Identifies & develops potential team leaders through effective mentoring / coaching
• Conducts regular One on One with Team members to coach/plan and manage aspirations
• Escalates to Project Manager any cases of early warning for attrition and provides mitigation plan
• Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback
• Ensures all Deployment HR initiatives are communicated & implemented
• Ensures full participation in all team activities such as Town Halls and Trainings
• Ensures team building activities such as: team lunches, etc happen on periodic basis to motivate team members

What you need to have:

• Degrees: University or College degree in the fields of Finance or Economics
• Fluent English and Italian knowledge
• At least 2 years’ experience in FAO Processes (AP, AR, GL, RtR etc.)
• Prior experience as Team Leader/Coordinator/Back up TL Role
• Experience in multinational environment in Accounting field
• IT skills: Strong knowledge of MS Office (Excel & Power Point)

What we offer:

• Vertical and horizontal development opportunities within the project
• Strong focus on Personal Development – participation on trainings and workshops
tailored to the associate’s career aspirations
• Eligibility for rotation to other projects within the company after 12-18 months to
avoid monotony and advance into more senior positions


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30