Czech Speaking Service Desk Analyst - Level 1 (TV-9010)

A munkáltatóról / About the company
Our Client is a multinational and prestigious company. To their continuously expanding team in Budapest we are looking for a Czech Speaking Service Desk Analyst.
Pozíció részletezése / Position overview
What you’ll be doing:

• Resolve IT issues for our multinational customers remotely from Budapest together with the company’s other colleagues from around the world
• After contacting via email, phone, chat or a self-service portal, support the colleagues in Czech and English language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution
• Administration and translation of the incoming requests
• Providing information to both customers and IT teams
• Follow up on unresolved cases to make sure that the team’s targets are met
• Being the single point of contact for the customer the most important responsibility is to achieve their satisfaction

What you need to have:

• Czech and English knowledge that you can use on a daily basis
• Feel enthusiastic about answering questions and providing support to international partners
• Customer Service / Service Desk / IT support experience is an advantage
• Knowledge of computer hardware/peripherals and printers is a benefit
• Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard software is advantageous

What we offer:

• A colorful and dynamic work environment, with a great diversity of nationalities, cultures and business areas
• The opportunity to learn new or improve existing language skills – enroll to our free language courses provided by accredited language school and practice your freshly gained knowledge on a daily basis with your team
• To provide the technical and soft skill training necessary to be successful in the position and access to various well-known online learning platforms
• As the company is growing continuously an opportunity to choose your own career path – our team will support your aspiration in your future personal and professional development
• The possibility to engage in various sports, social responsibility activities, student or employee events while making colorful memories with your teammates


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30