English Speaking First Line Analyst (PE-8973)

A munkáltatóról / About the company
Our multinational client is a leading provider of IT infrastructure services for which we look for new candidates to English Speaking First Line Analyst position.
Pozíció részletezése / Position overview
What you’ll be doing:

Service Desk Representatives aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in to a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Ascension will take you all the way.

On daily bases:

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improve customer satisfaction level

What you need to have:

• You have fluency in English. Having any additional European language knowledge is an advantage
• You have affinity to resolve IT related issues
• You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
• You have logical thinking, solving problems resourcefully and fast is not a problem for you
• You have outstanding communication skills and customer focused mind-set
• You have the ability to do multitasking
• You enjoy working in teams

What we offer:

As a future member in the IT Service Desk department you will have the opportunity to
• Use and improve your language knowledge
• Participate in trainings and talent programmes
• Go through a professional and personal development
• Work in a fun and diverse atmosphere
• Have a stable workplace with flexible scheduling


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30