Cash Collector Italy (TV-8893)

A munkáltatóról / About the company
Our client is a prestigious multinational company with worldwide presence, for which we look for a Cash Collector to their Budapest- based business services center.
Pozíció részletezése / Position overview
What you’ll be doing:

As Cash Collector, you will be in charge of:

• Ensure the full application of company’s credit policy through the usage of systems
• Guarantee, according to the company’s policies, the fulfilment of cash in targets on monthly and quarterly basis, co-operating with sales people and department claim to remove all potential issues
• Guarantee the proper customer mgt of given portfolio, as per the company’s policies, trough phone contacts, dunning activities and visits to customers with the support of sales people
• Ensure to the management line the needed information to take the decisions finalised to reach the targets

What you need to have:

Soft skills:

• improving cash across the portfolio at every opportunity by encouraging preferred payment methods and educating customers to improve payment patterns, and minimising overdue debt without compromise to customer satisfaction
• understanding impact of DSO on overdue debt and delivery to targets and ensure promises made to the customer are kept, with proactive contact where failure is anticipated
• escalating instances where delays are being experienced in resolving customer issues which could result in late payment of invoices
• achieving and exceeding targets for overdue debt and work package completion are met consistently, ensuring quality and professionalization is not compromised
• pro-actively planning each collections call ensuring the call in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received
• protecting and developing customer loyalty through Credit Management best practices and knowledge of the Billing process
• managing daily work across the portfolio based on management agreed priorities, demonstrating and promoting ‘Best Practice’ and sharing learning and knowledge
• ensuring that these are compliant with the credit management policy and understanding the local regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them

Soft skills:
• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes during delivering a service
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation is an advantage
• Taking the responsibility and takes care of the consequences of making a decision
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
• Professional Italian and English verbal and written

Professional skills:

• Credit Management skills, Cash Collection, Dunning, Dispute Escalation in line with agreed process is an advantage
• Commercial awareness in an international global environment is an advantage
• Customer Service experience is an advantage

Language skills:

• English on a fluent level is a must
• Italian on a fluent level is a must

What we offer:

• Inspiring new challenges (various assignments, products and teams)
• Employee and Family Friendly Workplace – Opportunity to work from Home
• Supportive team culture
• Competitive salary and benefit package
• Professional development programs, trainings and educational support
• Private health insurance package


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30