French Speaking Service Request Manager (PE-8324)

2019-07-18-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
Our client is a prestigious multinational company with worldwide presence, for which we are looking for French Speaking Service Request Manager to their Budapest-based Center.
Pozíció részletezése / Position overview
What you’ll be doing:

As Service Request Manager, you will be in charge of:
• Responsibility for handling enterprise customers’ IT and Telecommunication service requests including all commercial, problem solving and delivery aspects
• Taking ownership of the timely completion of the customer request: from technical design, pricing/proposal creation and ordering
• Directly performing some pricing and ordering activities and involves other departments of the company and third parties as necessary, like technical department
• Keeping the requestor informed about the progress of his request via direct contacts and system updates
• Managing the handovers between the different departments of the company and promptly raises and resolves any issue

What you need to have:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirement
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
• Excellent commercial understanding, communication and problem solving skills in a changing environment

Professional skills:

• Good knowledge of MS Office applications and agile with systems and processes
• Bachelor degree and/or 2+ years relevant working experience in SSC/Customer Service environment
• Interest in telecommunication field is an advantage

Language skills:

• English on a fluent level
• French on a fluent level

What we offer:

• Inspiring new challenges (various assignments, products and teams)
• Supportive team culture
• Competitive salary and benefit package
• Professional development programs, trainings and educational support

KAPCSOLAT

Cím: 1037 Budapest, Montevideo u. 16/B

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Telefonszám: +36-1-439-2940

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