Line Manager - Team Leader (SZJ-8319)

A munkáltatóról / About the company
Our multinational client is a prestigious multinational company with worldwide presence, for which we look for a Line Manager – Team Leader to their Budapest- based business services center.
Pozíció részletezése / Position overview
What would be your tasks:

• Technikal leadership of the team and each individual
• People management
• Handling escalations and high severtiy incidents
• Ensuring continoues upskilling and training of the team
• Ensuring SLA’S and KPI’s are kept as per clients need and contractual olbigations
• Oncall duty on a weekly rotation
• Investigations of false alarms, process gaps and 3rd party related issues
• Team performance monitoring and improvement


• Technikal background (Network and Avaya Voice)
• At least 2 years of experience in a similar role
• Experience as 1st, 2nd line technikal agent is an advantage
• Perfect client communication skillset (in English)
• Understanding mulitlayer troubleshoting processes and steps is an advantage


• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes during delivering a service
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Taking the responsibility and takes care of the consequences of making a decision
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Language skills:

• English on a fluent level
• French on a fluent level is an advantage
• German on a fluent level is an advantage


Budapest, Hungary


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30