Polish Speaking First Line Analyst (PE-6384)

2025-01-22-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
Our multinational client is a leading provider of IT infrastructure services for which we look for new candidates to Polish Speaking First Line Analyst position.
Pozíció részletezése / Position overview
First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Ascension will take you all the way.

What you’ll be doing:

-- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
-- Resolving IT issues of our partners which can occur during the course of office work
-- Documentation and logging of calls on the ticketing tool
-- Delegation of problems which cannot be resolved on first level to the competent teams
-- Maintaining and improving customer satisfaction level.

What you need to have:

-- Intermediate knowledge in English and fluency in Polish. Having any additional European language knowledge is an advantage
-- Affinity to resolve IT related issues
-- Use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
-- Logical thinking and solving problems fast and resourcefully is not a problem for you
-- Outstanding communication skills and customer focused mind-set
-- Ability to do multitasking
-- Enjoy working in a team

What we offer:

-- Use and improve your language knowledge
-- Participate in trainings and talent programmes
-- Go through a professional and personal development
-- Work in a fun and diverse atmosphere
-- Have a stable workplace with flexible scheduling
-- Medicover private health care package and cafeteria benefits

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]jobsgarden.hu

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)