– Finding the best and the easiest solution for users’ problems
– Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
– Resolving IT issues which can occur during the course of office work
– Documentation and logging of calls on the ticketing tool
– Delegation of problems which cannot be resolved on first level to the competent teams
– Maintaining and improve customer satisfaction level

What you need to have:

– Intermediate English and fluency in Polish (any additional European language knowledge is an advantage)
– Affinity to resolving IT related issues
– Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
– Logical thinking, solving problems resourcefully and fast
– Outstanding communication skills, customer focused mind-set
– Ability to do multitasking
– Enjoying and committed to working in teams

What we offer:

As a future member of our team in the IT Service Desk department you will have the opportunity to:

– Use and improve your language knowledge
– Participate in trainings and talent programmes
– Go through a professional and personal development
– Work in a fun and diverse atmosphere
– Have a stable workplace with flexible scheduling