• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

What you need to have

• You have intermediate knowledge in English and fluency in Dutch. German knowledge is a huge advantage
• You have affinity to resolve IT related issues
• You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
• You have logical thinking and solving problems fast and resourcefully is not a problem for you
• You have outstanding communication skills and customer focused mind-set
• You have the ability to do multitasking
• You enjoy working in a team

What we offer

• Use and improve your language knowledge
• Participate in trainings and talent programmes
• Go through a professional and personal development
• Work in a fun and diverse atmosphere
• Have a stable workplace with flexible scheduling