German Speaking IT Service Desk Analyst (HÉ-7621)

A munkáltatóról / About the company
Our client is looking for a German Speaking IT Service Desk Analyst to their Budapest-based office.
Pozíció részletezése / Position overview
What you’ll be doing:

• Provide a central point of contact for all Users of the IT Systems
• Responsible for recording, monitoring and progressing all IT problems and Service Requests through to a timely and effective resolution
• Provide effective and timely first line IT Support for any reported IT problems or requests, resolving the incident in the first call
• Escalation of any issues that are likely to impede the timely resolution of any IT problem or Service request
• Participate in the administration and the maintenance of the Service Desk System Data
• Administer User access to all IT systems in line with IT policy and with adherence to IT Service desk procedures. This includes User enrollments, deletions, data access, transactions and password resets
• Timely notification of scheduled and unscheduled Service outages to affected end users

What you need to have:

• Must be fluent in German and English language, both verbal and written
• Minimum of 1 year of experience of providing first line IT Support
• Good relationship management and social skills
• A good knowledge of the infrastructure and systems under the control of the Global IT group
• A good knowledge of the Service Desk system and procedures
• A good knowledge of the problem management procedures
• A good understanding of SOX policies and procedures and how they impact User administration responsibilities
• Good knowledge of PC skills including windows and Microsoft office products

What we offer:

• Dynamic and multinational environment – get in touch with different cultures from all over the globe
• Great learning and development opportunities – 2nd and 3rd level team on site
• One week every month when you are not taking calls to enable you focus on your development
• Various company events and volunteer initiatives


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím:

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30