Order Delivery Manager (Italian Speaker) (PE-4353)

2019-06-25-Budapest-Customer Service
A munkáltatóról / About the company
Our multinational client is a prestigious Telecommunication company with worldwide presence, for which we are looking for an Italian Speaking Order Delivery Manager.
Pozíció részletezése / Position overview
What you’ll be doing:

As Order Delivery Manager, you will be in charge of:

• Being responsible for managing the delivery of orders end to end, from client signature to closure and hand over to service assurance
• Dealing with a complex global delivery environment due to multiple countries, services, products, clients and 3rd party suppliers
• Being the primary interface for both internal and external orders, with overall ownership for order progress and completion
• Being responsible for access and hardware order placement and for tracking of delivery of the various elements required to complete the required setup
• Being expected to chase and escalate internal / external resolver teams and suppliers to ensure timely progress to meet contractual SLA
• Actively supporting installation and migration activities, coordinating between client, field engineers and configuration engineers – some activities may only happen outside of normal working hours to ensure uninterrupted business to our clients (in these cases you will need to work out of office hours and will receive the appropriate compensation)
• Providing a simple plan of critical activities and timelines and will be in continuous contact with clients, internal and external stakeholders
• Interacting and cooperating with various teams across the company
• Driving client expectation, frequently updating all stakeholders on agreed order milestones and timescales
• Overseeing and coordinating the work of Installation Coordinators managing logical amend orders that consist of remote configuration changes only
• Being responsible for date management throughout end to end delivery to ensure customer satisfaction, jeopardy management, cost control and revenue maximisation
• Administrating the steps completed and updates in our internal systems throughout the delivery
• Being responsible for keeping the ordering process and stakeholder contact list up to date

What you need to have:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes during delivering a service
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and to systematically organize the various aspects of a problem or situation
• Taking the responsibility and takes care of the consequences of making a decision
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

• Ability to communicate internally and externally at all levels, both in writing and on the phone
• Knowledge of MPLS is an advantage
• Experience in a client facing role is an advantage

Language skills:

• English on a fluent level
• Italian on a fluent level
• Also, any European language on a fluent level is an advantage

What we offer:

• Use and improve your language knowledge
• Go through a professional and personal development
• Internal training framework, both methodological and technical training within the company


Cím: 1037 Budapest, Montevideo u. 16/B

E-mail cím: office@jobsgarden.hu

Telefonszám: +36-1-439-2940

Fax: +36-1-439-29-63

Viber / Whatsapp elérés: 06-70-684-00-30