About the support:

Our partner produces graphics software that performs most of the painstaking work of creating data-driven slides for professional Excel and PowerPoint users. From a business perspective, the key to success is a unique solution to a pressing business problem.

Primary responsibilities:

•You receive a ticket, our customer should get timely and reliable feedback, usually within a few hours, either with the solution or a suggestion for further troubleshooting.
•Ask the right questions, be perceptive of the little things, and use the right tools to find the unusual configuration, the virus, the third party tool, the particular file or action that is causing trouble.
•If you have analyzed a minidump before, even better.

Requirements:
•Fluent English – German is an advantage
•Experience with Windows architecture is a plus
•All fields of study welcome
•Collaboration with many different teams
•Opportunity to influence the improvement of our software
•Independence to structure your work
•Very competitive salary