Provide technical and administrative support to the Agency’s Training and Research Unit, under the supervision of E-Learning Coordinator and Officers.

Main tasks:

• Active support of LMS and troubleshooting, opening tickets to external provider
• Prepare statistics and further justification on Support for LMS Task Force
• Draft documents, quick guides, etc.
• Support event management process (online and face to face ICU or other stakeholder meetings) with organisation, agenda planning, presentation and provision of feedback in the live sessions and afterwards
• Prepare / draft presentations
• Provide active support to LMS development projects, including Exchange Plugin, Event Management (Onsite training), further development of ICU tenancy, ad hoc developments
• Test new functionalities and provide feedback
• Other related tasks as required

Requirements:

• Education: post-secondary education attested by a diploma, or Secondary education attested by a diploma giving access to post- secondary education and appropriate professional experience of at least three years.
• Work experience: 3 years

Knowledge and Skills:

• Experience in organising meeting and training events
• Excellent organisational and logistic skills, ability to schedule and prioritise
• Attention to detail, administrative skills and ability to work effectively in a team
• Experience working in the Moodle learning management
• Experience in LMS user management
• Good analytical skills
• Excellent Office suite ICT skills, in particular Word and Excel, presentations,
• Ability to deliver under stress
• Good inter-personal and communications skills
• Excellent moderation, presentation and communication skills
• Very good command of written and oral English corresponding to level C1 or higher of the Common European Framework reference for Languages
• Motivation – open and positive service-oriented attitude

Advantageous:

• Experience in using online training tools for education purposes
• Experience in working in international teams and in international context
• Experience delivery online activities
• Knowledge of quantitative and/or qualitative analyses methods
• Experience in visualisation of data
• Good knowledge of the EU security environment

Computer skills required:

• Solid computer skills, including proficiency with Microsoft Office Applications (Word, Excel, PowerPoint)

LANGUAGE SKILLS:

• Very good command of both written and spoken English (C1 and above)

What we offer:

• Fixed term contract
• Expected starting date and duration: 1 October 2023 – 31 December 2023
• Monthly gross salary of the position: EUR € 2,328.79

PLEASE NOTE THAT CVs ARE ACCEPTED IN EUROPASS FORM ONLY