Incident Manager (ECH-11601)

A munkáltatóról / About the company
On behalf of our multinational Client we are looking for a qualified Incident Manager to their Budapest office.
Pozíció részletezése / Position overview
We are looking for an Incident Manager who is as passionate about our vision as we are. This includes the following responsibilities:

• Support the MIC Leads in case of a major incident (e.g. documentation, communication and collocation of analytical data)
• Contact person for all involved parties in the incident management process
• Nomination and involvement of required resources during incidents
• Invitation and dispatching of relevant information regarding incidents
• Evaluation of incident tickets to increase transparency and for reporting purposes
• Information and communication towards affected users in terms of impact and cause and expected resolution time of an incident
• Coverage of a 24/7 support model based on weekly on-call duties
• Contribution to the optimization of the incident management process focusing on efficiency, transparency, end-to-end-responsibility and securing stable IT operations
• Cooperation with other process and product owners (e.g. change, problem and business service management) for continuous improvement of CPI management

• Accomplished studies in (business) computer science or an equivalent IT education
• Excellent technical knowledge of interaction between IT applications, network and infrastructure components (knowledge of Allianz IT systems landscape is a benefit)
• Knowledge of web and cloud technologies as well as basic IT architectures
• High assertiveness and persistence
• Ability to quickly understand complex systems and their interactions
• Cooperative and constructive team player
• Willingness to live personal responsibility and to undertake weekly on-call duties
• Good ITIL® knowledge (ITIL® foundation level is beneficial)
• Willingness to strive personal development and education
• Contribution in projects and possibility to undertake technical project leadership at CPI
• Good peer network at Allianz is beneficial, but not required
• Ability to deal with conflicts and criticism
• Business fluent German language skills as well as English skills in speech and writing
• Minor readiness to travel (5-10%)

What our partner offer:
• Flexible working hours & ability to work from home
• International team setting and environment
• Annual bonus based on performance
• Learning & career development opportunities
• Supportive work culture & regular team events
• Employee discounts & company offerings
• On-Site restaurant & access to health management
• Parking support & more…


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)