-- Acting as functional application specialist for SAP HCM
-- Resolve 2nd level Incidents in Service Management Tool
-- Analysing and diagnosing application errors, liaise with subject-matter experts where escalation is needed
-- Driving and safeguarding data consistency across HR IT systems
-- Steering collaboration with Global Application Specialist, corporate IT, local IT partners and other support teams
-- Providing continuous support and consulting to the SAP HR users
-- Guide end-users on correct transactions, programs, reports etc
-- General overview of modules SAP HCM PA, PY, PT (ESS, MSS) OM
-- Investigating recurrence and patterns of support needs in order to design holistic solutions
-- Reporting on application performance to key internal stakeholders
-- Coordinating actively on the Problem management framework
-- Coordinating change request process
-- Creating support and training documents
-- Provide training to stakeholders

Qualifications needed:

-- Degree in Business Administration, Business Information or similar
-- 2 years or more experience with SAP HCM
-- Good reporting skills
-- Logical, structured and proactive approach to IT solutions
-- Service mindset: empathy, patience and positivity to provide solutions to internal clients
-- Global disposition, team focus and strong (intercultural) communication skills to be effective in international virtual teams
-- Flexibility and resiliency to adapt to a growing and fast-changing work environment
-- Detail orientation and drive to be a thorough and persistent investigator
-- Proficiency in using MS office tools
-- Fluent German and English, both written and spoken (C1 level)

What we offer you:

-- Flexible worktime options
-- Benefits and services
-- Childcare offers
-- Medical services
-- Employee discounts
-- Various sports and health opportunities
-- On-site parking
-- Catering facilities
-- Good access to local public transport
-- Room for creativity
-- Urban infrastructure