Customer Service Representative for HR Service Hub, Romanian speaking (PE - 11565)

Pozíció részletezése / Position overview
We are searching for a service-enthusiast Customer Service Representative for HR Service Hub, Romanian speaking to join our Hub. In this role, you will respond to HR-related requests from associates from multiple organizational areas, ensuring great customer experience.

Your tasks will be:

-- Manage associates’ requests related to HR administration via email or telephone, complying with service level agreements, statutory laws and operational policy.

-- Ensure and increase customer satisfaction levels as the first level of contact.

-- Forward complex questions to the HR Service team responsible for the topic.

-- Record required information on the Shared Service Framework (SSF) and process system entries in SAP-HR on time.

-- Share knowledge and feedback from customers with HR service specialists to achieve continuous improvement.

Qualifications needed:

-- Background: You have at least bachelor’s degree in Business Administration, HR or related areas.

-- Experience: You have 2-3 years of experience in Human Resources (e.g. Personnel Administration, Payroll).

-- Personality: You are empathetic and perceptive. You can work under pressure with resilience. You have good communication and conflict-management skills.

-- Working practice: You are capable of identifying customers’ concerns and creating a suitable conversation structure accordingly. You have readiness of mind and high capacity to work in a team.

-- Languages: You are proficient in Romanian and ideally you have intermediate Hungarian and English skills (written and spoken). Other foreign languages are a plus.

What we offer you:

-- flexible worktime options, urban infrastructure
-- benefits and services
-- childcare offers
-- medical services, employee discounts, various sports and health opportunities
-- on-site parking, good access to local public transport
-- catering facilities
-- room for creativity


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office[kukac]

Mobil: +36 70 399 9557

+36 70 668 1682
(English speaking contact)