Customer Service Representative for HR Service Hub, Romanian speaking (PE - 11565)
Your tasks will be:
-- Manage associates’ requests related to HR administration via email or telephone, complying with service level agreements, statutory laws and operational policy.
-- Ensure and increase customer satisfaction levels as the first level of contact.
-- Forward complex questions to the HR Service team responsible for the topic.
-- Record required information on the Shared Service Framework (SSF) and process system entries in SAP-HR on time.
-- Share knowledge and feedback from customers with HR service specialists to achieve continuous improvement.
-- Background: You have at least bachelor’s degree in Business Administration, HR or related areas.
-- Experience: You have 2-3 years of experience in Human Resources (e.g. Personnel Administration, Payroll).
-- Personality: You are empathetic and perceptive. You can work under pressure with resilience. You have good communication and conflict-management skills.
-- Working practice: You are capable of identifying customers’ concerns and creating a suitable conversation structure accordingly. You have readiness of mind and high capacity to work in a team.
-- Languages: You are proficient in Romanian and ideally you have intermediate Hungarian and English skills (written and spoken). Other foreign languages are a plus.
What we offer you:
-- flexible worktime options, urban infrastructure
-- benefits and services
-- childcare offers
-- medical services, employee discounts, various sports and health opportunities
-- on-site parking, good access to local public transport
-- catering facilities
-- room for creativity