IT Service Desk Analyst - German Speaking (SZJ- 11395)

A munkáltatóról / About the company
Our client is looking for a IT Service Desk Analyst – German Speaking to their Budapest-based office.
Pozíció részletezése / Position overview
This position is responsible for working in the Service Desk area to provide effective first line IT Support for any IT problems or Service Requests. This role provides a central point of contact for all users of IT Computer Systems. The role is responsible for recording, monitoring and progressing all IT problems and Service requests through to a timely and satisfactory resolution. Administration of User Access to all hosted IT systems. This role will support business and Operational hours and will require some flexible shift working.

What You will do:

• Taking phone calls from EME business users (primarily), and users working from other locations (secondarily)
• Logging Incident and Request tickets over the phone or via Self-Service forms in ServiceNow tool
• Assisting users with basic IT issues right away
• Dispatching more complex and complicated issues to L2 support teams
• Fulfilling standard requests for the business in various IT systems
• Making sure all authorisations and approvals are in place before completing/dispatching Requests
• Assisting other Service Desk teams where necessary
• Spotting any process deficiencies and ineffectiveness and informing the Service Desk Lead
• Escalating issues using the appropriate hierarchy flow in case resolution is delayed
• Handling of SOX/audit related admin tasks including Joiners/Leavers process
• Assisting Major Incident Manager in case of Priority 1-2 Incidents
• Pursuing continuous day-to-day operation with German colleagues and customers

What You will bring:

• Must be fluent in English language. Both verbal and written. B2 level German knowledge is a must, French or Italian language is an advantage.
• A good understanding of SOX policies and procedures and how they impact User administration responsibilities.
• Good knowledge of PC skills including windows and Microsoft office products.
• Excellent communicational skills, verbal and written
• Good Customer Service skills with both internal and external contacts
• Good decision-making skills

What we offer:

• Work from home
• Opportunity to start immediately
• Internationally oriented, professional working environment
• Opportunity for career development


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím:

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)