Technical Support Engineer / Tier III level Backbone engineer

2022-05-12-Budapest-Information Technology
A munkáltatóról / About the company
Our client is one of the world’s leading company in telecom sector. For its continuously growing organization we are currently looking for Technical Support Engineer / Tier III level Backbone engineer.
Pozíció részletezése / Position overview
Main responsibilities:
• An individual contributor who provides expert post-sales support of software systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations.
• Determines where there may be issues on customers complex systems by using multiple combined SW / HW components or cross multiple platforms using multiple protocols.
• Works with management and teams to implement.
• Displays expertise in industry protocols, solutions, and customer situational management.
• Independently works on problems of diverse scope.

Daily tasks:
• Support products at the Vendor on Tier3 level
• Handling cases, keep KPI targets
• Writing KB articles
• Investigate Vendor products at the customer (remote access), identify product defects, fix config issues, revise installations
• Log analysis is a daily task, where the ideal candidate is/will be able to understand the connection between software components and troubleshooting the problems.

Requirements:
• 3-5 years of experience and a Bachelor / Master degree or equivalent

Prefered skills:
• Linux, understanding/handling the services (systems, init), basic text parsing, editing skills, good log analyzing skills will make your life easy
• IP telephony, ISDN / SIP protocols
• Networking: TCP/UDP, (routing, NIC settings), basic network troubleshooting tools (netstat, Wireshark, IPconfig, IP, ifconfig, route, tracert, traceroute, resmon.exe)
• Application support experience (good to have some of these: WebLogic, apache, tomcat, IIS, MS SQL, Postgres)

Advantages:
• Knowledge on any of the following Avaya products: WFO/ACR, AES, CM, SM/SMGR
• ACSS certification
• Software tester experience

We offer:
– Excellent technical training
– Deep and comprehensive knowledge with networks solutions and devices
– Continuous knowledge transfer
– Expert career path
– Inspiring international team
– Regular language usage

If you are interested in the above position please send your CV in MS Word or PDF format to akos.buza@jobsgarden.hu and if you are not our registered user, please also register on our website: www.jobsgarden.hu

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)

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