Technical Support Engineer / Tier III level Backbone engineer

2022-05-12-Budapest-Information Technology
A munkáltatóról / About the company
Our client is one of the world’s leading company in telecom sector. For its continuously growing organization we are currently looking for Technical Support Engineer / Tier III level Backbone engineer.
Pozíció részletezése / Position overview
Main responsibilities:
• An individual contributor who provides expert post-sales support of software systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations.
• Determines where there may be issues on customers complex systems by using multiple combined SW / HW components or cross multiple platforms using multiple protocols.
• Works with management and teams to implement.
• Displays expertise in industry protocols, solutions, and customer situational management.
• Independently works on problems of diverse scope.

Daily tasks:
• Support products at the Vendor on Tier3 level
• Handling cases, keep KPI targets
• Writing KB articles
• Investigate Vendor products at the customer (remote access), identify product defects, fix config issues, revise installations
• Log analysis is a daily task, where the ideal candidate is/will be able to understand the connection between software components and troubleshooting the problems.

• 3-5 years of experience and a Bachelor / Master degree or equivalent

Prefered skills:
• Linux, understanding/handling the services (systems, init), basic text parsing, editing skills, good log analyzing skills will make your life easy
• IP telephony, ISDN / SIP protocols
• Networking: TCP/UDP, (routing, NIC settings), basic network troubleshooting tools (netstat, Wireshark, IPconfig, IP, ifconfig, route, tracert, traceroute, resmon.exe)
• Application support experience (good to have some of these: WebLogic, apache, tomcat, IIS, MS SQL, Postgres)

• Knowledge on any of the following Avaya products: WFO/ACR, AES, CM, SM/SMGR
• ACSS certification
• Software tester experience

We offer:
– Excellent technical training
– Deep and comprehensive knowledge with networks solutions and devices
– Continuous knowledge transfer
– Expert career path
– Inspiring international team
– Regular language usage

If you are interested in the above position please send your CV in MS Word or PDF format to and if you are not our registered user, please also register on our website:


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím:

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)