• Provide service support to the customer to ensure service stability
• Liaising and working with the customer on a daily basis
• Providing service reporting and holding service review meetings with the customer on regular intervals
• Working with both internal and external partners in providing service excellence to the customer
• Own and manage customer and service issues/escalation from start to resolution
• Working with the customer, colleagues and other partner to improve the service we provide to the customer.
• Be able to cope with pressure both internally and externally and still deliver excellent service
• Good interpersonal skills in developing and nurturing strong relationship with customers, colleagues and partners
• Home office is available in this role depending on further agreement

What you need to have:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision

Professional skills:

• Customer focus – always put the customer first, and meeting the customers’ needs in line with the business requirements
• Communication skill – Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Stakeholder management skill – develop and maintain excellent working relationship with customers, colleagues and external partners
• Knowledge and experience on telecommunication, call centres, network, security and Cisco Cloud services is an advantage
• German speaking is an advantage

Language skills:

• English on a fluent level
• German on a conversational level is an advantage

What we offer:

• Using & improving your language knowledge
• Multinational and modern environment
• Competitive compensation package
• Good possibilities to grow within the company
• Personalized training opportunities