Customer Success Specialist (PE-11115)

2022-05-10-Budapest, Debrecen-Ügyfélszolgálat
A munkáltatóról / About the company
Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for a Customer Success Specialist
Pozíció részletezése / Position overview
What you’ll be doing:

• Provide service support to the customer to ensure service stability
• Liaising and working with the customer on a daily basis
• Providing service reporting and holding service review meetings with the customer on regular intervals
• Working with both internal and external partners in providing service excellence to the customer
• Own and manage customer and service issues/escalation from start to resolution
• Working with the customer, colleagues and other partner to improve the service we provide to the customer.
• Be able to cope with pressure both internally and externally and still deliver excellent service
• Good interpersonal skills in developing and nurturing strong relationship with customers, colleagues and partners
• Home office is available in this role depending on further agreement

What you need to have:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision

Professional skills:

• Customer focus – always put the customer first, and meeting the customers’ needs in line with the business requirements
• Communication skill – Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Stakeholder management skill – develop and maintain excellent working relationship with customers, colleagues and external partners
• Knowledge and experience on telecommunication, call centres, network, security and Cisco Cloud services is an advantage
• German speaking is an advantage

Language skills:

• English on a fluent level
• German on a conversational level is an advantage

What we offer:

• Using & improving your language knowledge
• Multinational and modern environment
• Competitive compensation package
• Good possibilities to grow within the company
• Personalized training opportunities

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)

COPYRIGHT 2017 © JOBSGARDEN