The (Major) Incident Manager is responsible for defining and steering of the incident process for productive IT systems at Allianz Germany.
• Support the MIC Leads in case of a major incident (e.g. documentation, communication and collocation of analytical data)
• Contact person for all involved parties in the incident management process
• Nomination and involvement of required resources during incidents
• Invitation and dispatching of relevant information regarding incidents
• Evaluation of incident tickets to increase transparency and for reporting purposes
• Information and communication towards affected users in terms of impact and cause and expected resolution time of an incident
• Coverage of a 24/7 support model based on weekly on-call duties
• Contribution to the optimization of the incident management process focusing on efficiency, transparency, end-to-end-responsibility and securing stable IT operations
• Cooperation with other process and product owners (e.g. change, problem and business service management) for continuous improvement of CPI management

Requirements:

• Accomplished studies in (business) computer science or an equivalent IT education
• Excellent technical knowledge of interaction between IT applications, network and infrastructure components (knowledge of Allianz IT systems landscape is a benefit)
• Knowledge of web and cloud technologies as well as basic IT architectures
• High assertiveness and persistence
• Ability to quickly understand complex systems and their interactions
• Cooperative and constructive team player
• Willingness to live personal responsibility and to undertake weekly on-call duties
• Good ITIL® knowledge (ITIL® foundation level is beneficial)
• Willingness to strive personal development and education
• Contribution in projects and possibility to undertake technical project leadership at CPI
• Good peer network at Allianz is beneficial, but not required
• Ability to deal with conflicts and criticism
• Business fluent German language skills as well as English skills in speech and writing
• Minor readiness to travel (5-10%)

What our partner offer offer:
 Competitive salary package according to candidate’s knowledge and competences
 Annual financial bonus – based on individual targets
 Wide package of certified trainings
 Possibility to develop existing and new skills