• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Our policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

What you need to have:

• Bachelor’s degree (BSC/BA)
• 1-3 years’ experience in customer support
• Fluent German knowledge
• English language knowledge minimum B2 level
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal)
• Customer Service attitude
• Strong attention to details
• Punctuality

What we offer:

• Competitive compensation and benefits package
• Permanent contract in a fast-growing global company
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office, flexible working hours)
• We make work exciting, engaging and meaningful for you
• We ensure health, wellness, safety and work-life balance for you
• We invest in you for the long term – not just with salary and benefits, but with ongoing learning and development opportunities
• We offer career advancement opportunities for you
• We value diversity, join our passionate team