The Team Leader role focuses on the day to day management of a set of team members for an assigned process and is active contributing on their daily tasks. In addition to people management, the team leader is also responsible for the delivery of the relevant SLAs, OLAs by team members.

What you’ll be doing:

• Plan and distributes workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
• Provide clear, concise and relevant communication to ensure clarity of objectives and outputs required
• Resolve customer escalation in a timely manner to avoid disruption and minimise business impact
• Produce management reports to allocate work and meet business requirements
• Technical responsibility for assigned teams
• Do the Feedback interviews
• Review the performance & development process of the team in line of company policies
• Report into an Operations manager function
• Having a Team leader as direct report
• Be a SPOC for the relevant Service Management team and internal Delivery Management
• Attend (in low amount) on customer calls to provide potential assistance (if any need) for Service Management.

You are the ideal candidate if you….

• Fluency in English
• Possible experience in communication with internal Service Management, possible experience in Transition
• Possible experience in standardization
• Exemplary Our Company values; integrity, self-responsibility, motivation and customer orientation
• High level of Stress management skills
• Ability of flexible hours (Office hours)
• Ability to coach team members to recognise and use each other’s strengths to achieve team goals
• Excellent oral and written English communication skills
• Excellent administrative skills and ability to analyse data and produce reports
• Ability to ensure, maintain & improve the Continuous Improvement mentality and level in the team
• Team player with collaborative and supportive style
• Ability to prioritise own workload.

What we offer:

• As a future member of Our Company’s family in the area of Advanced Capability Development you will have the opportunity to
• Go through a professional and personal development
• Work in a fun and diverse atmosphere
• Have a stable workplace with flexible scheduling
• Language courses, soft skills training and talent programmes
• Medicover private health care package and cafeteria benefits