IT Backoffice Applications Support Team Lead (BM-10996)
Maintains the Group IT Backoffice Application services as per SLAs agreed with the IT Demand/Head of IT Support Services.
Manages the resources and provides the necessary know-how to identify, implement and maintain the Group IT Backoffice Application services. In-scope areas for the role are ERP, PO System, Budgeting / Forecasting SW, and Microsoft Office Products.
Works closely with other IT Support Leads and the business stakeholders to optimize the delivery of Backoffice Applications Support services.
Systems and Processes:
Leads all systems and processes-related activities.
Reviews systems and processes through regular checks and audits
Manages system implementation processes, data migration, systems testing, and upgrades
Provides Change and Problem Management (documentation, escalation management)
Delivers Business Process Mapping
Ensures internal and external compliance
Manages product architecture’s sustainability and scalable capacity, and that all these meet business requirements in terms of availability in performance
Delivers 2nd and 3rd level support to achieve best-in-class user experience.
Provides application support for business-critical systems (ERP, PO, Budgeting, Forecast, Reporting) and budget management for Backoffice Applications
Develops and executes an improvement plan based on the report of requests, incidents, changes, and problems for critical company finance systems
Achieves Customer and User satisfaction and continuous improvement of services
Acts as main IT contact point for HR, Finance, and Legal leaders and provides hands-on support to the Business Unit leaders
Drives the application-related Stakeholder Management agenda to build strong partnership internally/externally.
Contributes to Roadmap and Relationship Management for Support Functions
Drives Digital Transformation
Identifies opportunities for innovation and adoption of new technologies, enabling the company to deliver on relevant strategic initiatives.
Manages the team and acts as a role model in all people-related cases:
Leads, mentors, and coaches the team. Sets, monitors, and assesses individual and team performance goals & objectives.
Works cross-functionally to solve problems and implement changes.
Identifies and develops talents and successors, ensures a strong talent pipeline
Provides resources and organizational structure to promote collaborative initiatives.
Projects a credible leader image when strategically communicating and planning for change/providing support
The Backoffice Application Support Team Leader reports to the Head of IT Support Services.
The company has a hybrid workplace policy, allowing employees the flexibility to work on-site and remotely part of the week.
IT-related BSc/MSc degree
8+ years in a similar position in an international organization
5+ years in Application Support Services
Min 2 years experience in financial systems (Oracle, SAP, or any other ERP system) and in using any ticketing tool (ITIL based)
Experience / Certification in Project Management
ERP and procurement systems modules knowledge
Fluent English (oral & written)
Good interpersonal skills
Ability to work under pressure
Experience in Project Management
Good command of entire MS Office and T-SQL (MSSQL)
Good command of new-wave MS Tools (SharePoint, BI, PowerApps)
Strong and current awareness of external trends and best practices.
Proven track record of leadership (e.g. identifies and develops talents and successors, ensures a strong pipeline)
Solid experience in cross-functional collaboration