French speaking Customer Service Specialist (PE-10979)

A munkáltatóról / About the company
On behalf of our multinational partner, we are searching for candidates for the following position: French speaking Customer Service Specialist
Pozíció részletezése / Position overview
What you’ll be doing:

• Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
• Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
• Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
• Raise tickets for customer data updates.
• Process credit notes as required relating to price or delivery discrepancies.
• Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
• Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
• Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
• Liaise with other internal departments in respect of resolving customer enquiries.
• Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.

What you need to have:

• have excellent written and verbal communications skills in English and French
• have High school degree
• have experience in working with customers or in an international environment
• have experience of using ERP systems, preferably SAP
• have good planning and organizational skills
• are ready to learn new applications and solutions and has quick learning ability
• have excellent time management skills
• are able to work independently, with minimal supervision

What we offer:

• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
• Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
• Chance to be part of a rapidly expanding organization
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím:

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)