IT Support - Cybersecurity (Remote) (LSZ-10769)

2021-11-10-Budapest-IT/Telekom
A munkáltatóról / About the company
Our multinational Cybersecurity client is looking for a Client Support Technician that must have experience event ingestion, network administration and working with antivirus software. You need to understand core IT security and Network fundamentals and be well capable of working with a client-facing/customer-service mindset.
Pozíció részletezése / Position overview
Client Support Technician will be responsible to ensure Next-Gen AV endpoint health and internal systems are functioning properly for our vast client base.

This position will be remote, and the candidate must be geographically located within the EU.

What you will do as a Client Support Technician:
● Triage and troubleshoot service health issues with respect to our managed security solutions.
● Examples include troubleshooting network connectivity, linux operating system problems, event data flow issues, software installation issues and application incompatibilities with next-gen AV.
● Work in a client facing role to assist customers with correcting service issues.
● Must be willing to work on a Panama Schedule outlined below:

The schedule will be slow rotating shift pattern that uses four teams and two 12-hour shifts to provide 24/7 coverage. The working and non-working days follow this pattern: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off.

Primary Role Success Criteria:
● Understanding of core network protocols (DNS, DHCP, ARP, TCP, UDP, SSL, SSH, SCP, FTP, IPSec, etc.)
● Event ingestion (Syslog, REST API, HTTP Event Collector, Splunk Universal Forwarder)
● Experience working with AV software, preferably cloud based Next-Gen AV software (Sentinel One, CrowdStrike, Carbon Black, Microsoft Sentinel).
● Experience working with MDM/Package deployment tools for Windows/OSX/Linux (Jamf Pro, SCCM, etc.)
● Basic Linux systems and networking administration/troubleshooting
● Basic understanding of Cloud Providers and their services (AWS, Microsoft Azure, Google)
● Basic knowledge of virtualization platforms (VMWare, Hyper V)
● Some experience with SQL databases and writing queries (PostgreSQL preferred)
● Ownership mindset, with demonstrated partnership with functional counterparts to deliver on a material set of business objectives.
● Service Health Delivery experience a plus
● Experience writing custom queries in SIEM (ideally in Spunk and Microsoft Sentinel)

KAPCSOLAT

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