German speaking Senior Team Leader (PE-10762)

2021-11-09-Budapest-Ügyfélszolgálat
A munkáltatóról / About the company
Our multinational client is a leading provider of IT infrastructure services for which we look for new candidates for a German speaking Senior Team Leader position.
Pozíció részletezése / Position overview
What you’ll be doing:

– Plans and distributes workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
– Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required
– Resolves customer escalation in a timely manner to avoid disruption and minimise business impact
– Produce management reports to allocate work and meet business requirements
– Technical responsibility for assigned teams
– Feedback interviews
– Review the performance & development process of the team in line of policies
– Exemplary company values; integrity, self-responsibility, motivation and customer orientation
– Reporting into an Operations manager function
– Having a Team leader as direct report
– Being a SPOC for the relevant Service Management team and internal Delivery Management
– Attendance (in low amount) on customer calls to provide potential assistance (if any need) for Service Management

What you need to have:

– Fluent German and English skills
– Possible experience in communication with internal Service Management, possible experience in Transition
– Possible experience in standardization
– High level of Stress management skills
– Ability of flexible hours
– Ability to coach team members to recognise and use each other’s strengths to achieve team goals
– Excellent oral and written English communication skills
– Excellent administrative skills and ability to analyse data and produce reports
– Ensure, Maintain & improve the Continuous Improvement mentality and level in the team
– Team player with collaborative and supportive style
– Ability to prioritise own workload

What we offer:

As a future member of the team you will have the opportunity to:

– Go through a professional and personal development
– Work in a fun and diverse atmosphere
– Have a stable workplace with flexible scheduling
– Language courses, soft skills training and talent programmes
– Medicover private health care package and cafeteria benefits

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

COPYRIGHT 2017 © JOBSGARDEN