Billing Disputes and Enquires Associate - German or French Speaking (PE-10741)

A munkáltatóról / About the company
Our client is a prestigious multinational company with worldwide presence, for which we look for a Billing Disputes and Enquires Associate – German or French Speaking to their Budapest- based shared service center.
Pozíció részletezése / Position overview
What you’ll be doing:

– Directly engage customers to resolve disputes, and ensure an outstanding customer experience.
– Own dispute resolution for our customers, and resolve them within agreed time and quality targets
– Lead investigations into ‘root causes’ and work with necessary teams/units and stakeholders to prevent reoccurrencies
– Ensure customer commitments are kept, and proactively manage their expectations
– Call out risks proactively where an impact to cash or customer is identified
– Manage escalations to secure timely resolutions to customer issues
– Manage requests for credits, debits and/or orders to be raised on accounts

What you need to have:

Soft skills:

– Ability to meet the customers’ needs in line with the business requirements
– Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
– Taking the responsibility and taking care of the consequences of making a decision
– Focusing on all aspects and details of a task and delivering your output with a high level of accuracy is an advantage
– Ability to find root causes of problems and to focus on their quick and efficient solution

Professional skills:

– Experience in customer services/billing/collections
– Experience of working in corporate customer-facing roles
– Knowledge of BT Global order-to-cash systems and process
– Experience in managing key relationships across operational teams eg. Contract Management, Invoicing, Payment Services, Order Management, CDSS
– Proficient in range of Microsoft office software, Excel, Outlook, PowerPoint, Word etc. is an advantage

Language skills:

– English on a fluent level
– German or French on a fluent level


Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím:

Mobil: +3670 399 9557

+3630 4450677
(English speaking contact)