Service Assistant (BR-10703)

2021-10-14-Budapest-IT/Telekom
A munkáltatóról / About the company
On behalf of our multinational Client we are looking for a qualified Service Assistant to their Budapest office.
Pozíció részletezése / Position overview
We are looking for enthusiastic and agile candidates to the position of IT Infrastructure Service Assistant for 1 year (fixed term) to our European Regional Data Center in Budapest.

Responsibilities:
 Support IT customers
 Handling e-mails, incident- and request tickets
 Categorize and prioritize incidents and requests
 Administer the executed operational process in ticketing systems
 Cooperate with other players of global IT operational processes
 Execute other usual Service Desk activities
 Take special care of assigned customers
 Coordinate patching and other assigned customer related activities
 Report on monthly Service Management meeting of the assigned customers
 Participate video- and teleconferences

Requirements:
 Have at least 2 years of experience in a multicultural environment in IT operation
 Fluent communication in English and Hungarian – written, spoken
 Experience with working in a process controlled environment with a ticketing system
 Familiar with IT operation and services such as servers, virtual machines, storages, LAN, etc.
 Ambition to gather wide range of knowledge in fields of Data center services
 Proactive, flexible and customer centric approach is expected
 Basic Windows desktop OS administration
 Advanced Microsoft Excel knowledge
 Knowledge of ITIL processes

Nice to have:
 Knowledge of Remedy and/or Service Now ticketing systems
 Ability to communicate in German
 Advanced Windows desktop OS administration

What our partner offer offer:
 Competitive salary package according to candidate’s knowledge and competences
 Annual financial bonus – based on individual targets
 Wide package of certified trainings
 Support of work-life balance

KAPCSOLAT

Cím: 1134 Budapest, Dévai utca 19. VIII/811

E-mail cím: office@jobsgarden.hu

Mobil: +36 70 320 9392, +36 30 445 0677

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