Desk Based Technical Support Specialist (EK-10569)
Responsible for identifying and documenting the Solutions and Technical Delivery order journeys to deliver RFT customer outcomes.
Orchestrate Radianz L2C stack to deliver solutions and customer outcomes.
Will own a number of key Radianz accounts acting as the technical solution lead and interface on the account – supporting ADP’s and sales managers in qualifying new requirements
Optimise the Eco System – Eco System cost, capacity and solution Optimisation
Complete documentation and solutions summaries and identifying any special customer requirements at the point of sale to handoff to SD to maintain.
Champion customer experience in L2C to be better than DIY through meeting and exceeding RFT On-time metrics while driving NPS or Radianz Equivalent.
Maintain Specialist skills for Radianz product range(s), Eco system trends and technologies
Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Ability to meet the customers’ needs in line with the business requirements
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Ability to comprehend and to oversee various aspects of a problem or a situation
Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
Relevant business/professional qualification (e.g. CCNA/CCDA/CCNP/ Cloud Certifications, or equivalent technical job experience is a operational or engineering role. Understanding of systems design, system admin and emerging cloud technologies.
Must have ability to communicate at a complex technical level with customer network and IT groups to determine technical requirements for delivery.
Consult and build Peer to Peer trusted advisor relationships with customers
Proven ability to rapidly adapt to technology change and evolution – self driven knowledge harvesting.
Experience and Specialist knowledge in Radianz Product and applicable GS portfolio products- Specialist vendor knowledge of supplier CPE, technologies and solution design is an advantage
English on a fluent level
German on a conversational level is an advantage