– Level 1 IT support: Handling end-user calls and web queries via tools, phone, and email
– Documentation and detailed administration, logging of calls on the ticketing tool
– Delegation of problems that cannot be resolved on the first level to the competent Level 2 teams
– Guiding the user, own, and follow-up ongoing cases
– Maintaining and improving customer happiness level

What you need to have:

– Advanced or native in NORWEGIAN language and you have upper-intermediate English language skills
– Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
– Minimum high school degree is a MUST
– A willing-to-learn demeanor
– Superb social skills – both written and spoken
– Flexible, multitasking, dynamic personality, great teammate
– Logical thinking, good problem-solving skills
– Open for working in shifts: 7 AM to 9 PM on weekdays, you work in the afternoon shift one week per month

What we offer:

– A workplace where you can apply your very good language skills in customer contact daily
– An organization driven by technology – We have a tremendous technology backbone
– Open, ‘can do’ team spirit
– Extensive skills training and development opportunities
– Attractive compensation package
– Current home office possibility and potentially hybrid model of working in the future